For the purpose of the Data Protection (Jersey) Law 2018 (the “Law”), the Data Controller is Crespel Estates Limited, 66 New Street, St Helier, Jersey, JE2 4TE.
All questions, comments and requests regarding this Policy should be addressed to Mr John Crespel on [email protected].
2. WHO WE ARE
We are an estate agents in Jersey. We are a family run business and We are committed to ensuring that all your property dealings with Us (including the handling of your personal data) are handled with the utmost care and attention.
We are registered with the Office of the Information Commissioner as a Data Controller under the Law and further details may be found on the Commissioner’s website.
3. WHAT INFORMATION DO WE COLLECT?
We may collect and process the following information from you:
The Law recognises that certain types of information are more sensitive than others. This is known as “special category data” and means information about health, race, religious beliefs, political opinions, trade union membership, genetic or biometric data, sex life or orientation, or criminal record or alleged criminal activity. We do not collect this type of information.
We also collect information about your computer, including where available your IP address, date and time of your visit, operating system, browser type, the URLs of websites that referred you to the website and the path that you take through the website. This is statistical data about users' browsing actions and patterns, and does not identify any individual.
4. IP ADDRESSES AND COOKIES
5. WHO DO WE GIVE YOUR INFORMATION TO?
We will keep all personal information which is not publicly available confidential unless:
We may disclose your personal information to third parties:
We may also share your information with our trusted service providers (i.e. our IT supplier) who are authorised to act on our behalf but We will only do so when it is necessary to allow us to provide our services to you.
6. HOW DO WE PROTECT YOUR INFORMATION?
We take appropriate measures to ensure that any personal data are kept secure and are kept for the duration of your use of our service. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data when transmitted to our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
To safeguard against unauthorised access to personal information, all electronic personal information held by Us is maintained on systems protected by secure network architectures that contain firewalls and intrusion-detection devices. The servers holding personal information are “backed-up” on a regular basis in an effort to avoid any inadvertent erasure or destruction of such personal information and are stored in facilities with appropriate security and fire-detection and response systems.
Your information is only accessible by those who need access to it and they are required to keep the information secure and confidential.
7. HOW DO WE USE YOUR INFORMATION
We may use information held about you in the following ways:
8. HOW LONG DO WE KEEP YOUR INFORMATION FOR?
Whilst We are in the process of selling/renting out your property we will generate electronic documentation (e.g. draft letters and email correspondence) and hard copy documentation (e.g. when you sign the terms of business and accounting information). We will keep that information for 10 years after the property transaction has concluded (either when we sell or let out your property or you take it off the market). We keep your information for 10 years on the basis that we must keep certain hard copy documentation for a certain period of time and also because we think that we have a legitimate basis for keeping the information for at least 10 years, in order to defend against any claim threatened or brought against Us by any person.
9. YOUR RIGHTS
You have the right to access information held about you and you have the right to get any inaccurate information We hold about you corrected. You may also ask for Us to erase your information in certain circumstances.
You also have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting Us using Our contact details set out below.
The accuracy of your personal information is important to us and you can help keep our records up to date by telling us when your contact details and other personal information changes, and if you change your mind about how We contact you. If you would like to update or change your contact details let us know by sending a request by email to the contact details below.
If you wish to exercise any of those rights, please contact: [email protected]
We aim to meet the highest standards when collecting and using personal data: your rights and interests are important to us. For this reason we take any complaints we receive about this very seriously and we encourage people to let us know if they think that our collection or use of personal data is unfair, misleading or inappropriate. We are happy to provide any additional information or explanation required.
If you want to make a complaint about the way we have processed your personal data, please contact us. You may also contact Jersey’s Information Commissioner:
Office of the Information Commissioner
T: +44 (1534) 716530